"We needed someone who would listen and understand our business. Kathy did that. A lot of people today are taking the time to shop, so we needed our website to show that we are different from the big name insurance agencies. We’re local, independent, and take the personal approach. We needed terms to be explained so that people know the differences between our products. The pages had to make sense, yet still be friendly and easy to use. Our rankings are strong so we can compete against the big names. There’s more engagement with our pages and we get more business. With Kathy, we got our value. Despite, the Covid-19 lockdown there are still people shopping for insurance; we’ve been writing business all throughout this difficult period."